FAQ

What payment methods do you accept?

We accept a variety of payment methods including credit/debit card, PayPal, Klarna, and bank transfer.

What is your return policy?

We offer a 30-day return policy for all products purchased from our online store. The items must be in new and unworn condition with all original tags attached.

How long does shipping take?

Shipping times depend on your location within Germany. Generally, orders are shipped within 1-2 business days and delivered within 3-5 business days.

Do you offer international shipping?

Currently, we only ship within Germany, but we are working on expanding our shipping options to other countries in the future.

How do I know what size to order?

We have a size chart available on our website to help you determine the correct size to order. If you are still unsure, please don't hesitate to contact our customer service team for assistance.

Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the delivery status of your order.

What if I receive a defective item?

If you receive a defective item, please contact our customer service team as soon as possible. We will work with you to resolve the issue and arrange for a replacement or refund if necessary.

How do I contact customer service?

You can contact our customer service team by email, phone, or live chat.